Rescheduling, Cancellations and Refunds
Our tour reservations work the same way concert tickets do. Once you have purchased a spot on a cave tour you own it and the tour will depart at the scheduled time whether all of the ticket holders show up or not. Many of our tours fill up completely and holding on to a reservation until the last minute and then not showing up deprives others of the opportunity to reserve that tour.
No refunds will be given for participants who fail to show up for their tour. It is the ticket holder's responsibility to arrive prior to the departure time so that they may be signed in and ready to depart with the the rest of the group. The tour group will depart for the cave at the scheduled time without late or absent attendees.
We will offer refunds or opportunities to reschedule bookings 14 days or more prior to the scheduled date of the tour. Once it is less than 14 days before the date listed on the booking no ticket will be refunded or rescheduled.
On rare occasions a tour will be canceled by Nichols Outdoor Adventures due to unforeseen circumstances, usually related to unsafe weather. When this occurs, a full refund will be offered to all reservation holders.
We will cancel a tour if there is an immediate threat of danger above ground (ie thunder, lightning and or flooding over the road). We can still cave if it's drizzling or raining with no thunder. Our caves will get some water but, since we are a "wild" tour company, we'll crawl right through it! The caves don't flood significantly enough to cause concern for our safety, just plan to get pretty muddy.
Since we will only cancel for dire circumstances, we will still meet at headquarters 30 mins prior to the trip, and the tour guide will call the tour at the scheduled time. Thunder will be our main concern. Remember, if you can hear the thunder, you are close enough to get struck by lightning!